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PennDOT opening driver's license and photo services in nearby yellow phase counties, but expect delays

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The Pennsylvania Department of Transportation announced today that beginning Friday, additional driver’s license and photo license centers in yellow phase counties will reopen, adhering to restrictions on work and social interaction set by Gov. Tom Wolf and the Pennsylvania Department of Health.

Services will be in high demand, and customers should expect longer than normal waits, according to a press release from PennDOT.

Staff will work with each customer when they arrive to plan their visit, with additional staff serving as greeters to screen documents and provide information for a smooth and safe transaction as possible, PennDOT says.

“PennDOT apologizes for this inconvenience and appreciates customers’ understanding during this transition,” according to the press release.

These re-openings are in addition to those previously announced on May 14.  

Driver's license centers

The following driver's license centers will reopen with limited services beginning Friday, May 22: 

• Gettysburg Driver and Photo License Center, 37 N. 4th St., Gettysburg.

• Beaver Falls Driver and Photo License Center, 2580 Constitution Blvd., Beaver Falls.

• Carlisle Driver and Photo License Center, 950 Walnut Bottom Road, Suite 13, Carlisle.

• Summerdale Driver and Photo License Center, 429 N. Enola Road, Enola.

• Lewistown Driver and Photo License Center, 13217 Ferguson Valley Road, Yeagertown.

• York Driver and Photo License Center, 2130 S. Queen St., York.  

Hours of operation at the above locations will be Tuesday through Saturday from 8:30 a.m. to 4:15 p.m. Wednesday and Thursday between 8:30 and 10:30 a.m. will be designated times for customers 60 years or older.

These locations will be closed Saturday, May 23 through Monday, May 25, in observance of Memorial Day.

As the driver’s license centers open, they will offer limited services. Customers will be able to obtain the following services:

• Commercial driver’s license transactions, including renewals, replacements, medical examiner’s certificates, date of proof transactions, hazardous material recertifications, and related transactions.

• Initial issuance transactions, including out-of-state transfers, permit testing, ID card issuance, and related transactions.

• Photo license services.

• Driver’s license restoration services that cannot be completed online or via mail.

• Medical-related testing.

• Non-U.S. citizen transaction processing.

Photo license centers

The following photo license centers will reopen beginning Friday. May 22:

• Duncannon, 5 Broadway Ave. Hours of operation will be Friday and Saturday from 8:30 a.m. to 4:15 p.m.

• York, 120 Roosevelt Ave. Hours of operation will be Tuesday through Saturday from 8:30 a.m. to 4:15 p.m.

These locations will be closed Saturday, May 23 through Monday, May 25, in observance of Memorial Day.

The following photo license centers will reopen beginning Tuesday, May 26:

• Stewartstown, 63 N. Main St. Hours of operation will be Tuesday and Saturday from 8:30 a.m. to 4:15 p.m.

Photo license centers process photos only, and individuals must have a camera card for this service. 

For a list of driver license and photo license centers that will be open during the yellow phase, as well as their hours of operation, go to www.dmv.pa.gov.

Customers seeking renewal of their non-commercial license or ID should renew online or by mail to avoid an unnecessary visit to the driver’s license center, according to PennDOT.

Services not available

In an effort to support social distancing and reduce initial volume and demand at driver license centers, the following customer services will not be initially available, PennDOT said:

• Non-commercial road testing.

• REAL ID applications and transactions, however, pre-verified customers can apply for REAL ID online.

• Transactions or services that can be completed online at www.dmv.pa.gov

Protocols in place

In all reopened driver license centers, the following COVID-19 safety protocols will be in place, PennDOT said: 

• Customers will be prescreened and asked brief questions regarding any potential symptoms of COVID-19.

• Customers will be required to wear masks while in the facility.

• Seating will be reduced at all driver’s license centers to make social distancing easier to maintain 6 feet distances between each seat. 

• The number of customers will be limited to correspond with available counter stations and available seating in the customer waiting area only.

• Admittance to the facility will be limited to only the customer requiring service, unless assistance is needed by an accompanying person.

• Plexiglass sneeze guards have been installed at each counter to protect customers and employees.

• Cleaning protocols have been enhanced to sanitize facilities on an ongoing basis.

• Markings on floors have been added to assist with social distancing along with signage to communicate special instructions to customers.

Customers may continue to complete various transactions and access multiple resources online at www.dmv.pa.gov. Driver and vehicle online services are available 24 hours a day, seven days a week and include driver's license, photo ID and vehicle registration renewals; driver-history services; changes of address; driver license and vehicle registration restoration letters; ability to pay driver license or vehicle insurance restoration fee; and driver license and photo ID duplicates. There are no additional fees for using online services.

PennDOT will continue to evaluate these processes and will continue to reopen other locations as soon as safely possible. We will continue to communicate any reopening and changes with the public,” the press release stated.